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Delivery Policy

We ship (almost) all over the world because you can shop from (almost) anywhere in the world!

We indicate on each item when we expect to ship with most items dispatched within 24 hours.

Once you place an order, we'll send you an order acknowledgment by email and then we'll send a further email to confirm your order has been shipped.

Where an item is not in stock, we'll tell you when we expect to ship it and then again when it has been shipped - if the delivery date does not meet your expectations then you are free to change or cancel your order.

UK

For orders to UK addresses we charge £2.95. If you spend over £25 for delivery within the UK, postage is free. We ship items via Royal Mail 24 so you should receive your order the day after it's shipped.

Free Click & Collect

If you live close to one of our stores, you can select Click & Collect and there will be no shipping cost regardless of the value of your order. Again, we'll send you an email when your order is received and another when it is ready for collection. We aim to have your order ready for collection next day.

Europe (including Ireland)

For orders within Europe we charge £6.95 for postage. We'll send you an email when your order is received and another when it has been shipped. We ship items via Royal Mail International Standard so you should receive your order within 3 - 5 working days.

Please see below for a list of european countries.

World Zone 1

For orders within World Zone 1 we charge £9.95 for postage. We'll send you an email when your order is received and another when it has been shipped. We ship items via Royal Mail International Standard so you should receive your order within 5-7 working days.

Essentially it you live anywhere outside of the UK, Europe or World Zone 2 then you are in World Zone 1!

World Zone 2

For orders within World Zone 2 we charge £13.95 for postage. We'll send you an email when your order is received and another when it has been shipped. We ship items via Royal Mail International Standard so you should receive your order within 5-7 working days.

Please see below for details within World Zone 2. 

  • Free Delivery on all UK orders over £25
  • 25 Years of Great Customer Service – Trust us – we've been in the wool business for 25 years
  • No Quibble Returns – If you're not entirely satisfied just send it back!